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Returns

Returns

How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns. Our 100% money back guarantee applies to items where there is a discrepancy in the form, fit, function or quality of the advertised item. We accept returns for exchange or refund 52 calendar weeks after delivery of the product. At our sole discretion, we may offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
  • without showing signs of wear or damage in any way
  • within 52 calendar weeks of the delivery date (after 52 weeks no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 52 weeks noted in that item's particular item description.
 
 
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
 
Refunds are contingent upon inspection of item(s) once we receive it.
 
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 52 weeks if you intend to return ANY item back to our store. Items returned to us AFTER 52 weeks and WITHOUT contacting us will NOT be refunded.
 
Customer is responsible for all shipping costs if seller is not at fault.
 

Nexus Electronics RMA Dept.

15516 Dupont Ave.

Chino, CA 91710
Email: customerservice@nexelec.com
 

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